Accounts and Billing

Profile Details

View and edit your contact details, login information, notification settings, and multi-factor authentication settings in the Profile Details page.

Account Users

The Account Users page of the Account Manager’s profile contains all of the administrators and jurors associated with your organization.

Organization Details

The Organization Details page of the Account Manager’s profile houses all of your organization's account details.

Renewing or Transferring Your Account

Learn how to renew your account for a new event cycle or transfer your license to another organization.

Request an Artist Refund

Learn how to request that ZAPP refund an artist who applied to your show and what information you’ll need to complete the request form.

Monthly Remittances

ZAPP collects applicant payments (application and booth fees) on your behalf and sends you a payout (monthly remittance) once a month.

Canceling or Postponing Your Event

If you need to make the difficult decision to cancel or postpone your event, ZAPP can help support the process of notifying and refunding artists. This article explains what next steps you need to take on ZAPP.

Using the Income Breakdown Report

Learn how to use see and download applicant payments and credit card fees in a given time period.